Every review answered.
Without you lifting a finger.

That is the idea. Once it is set up, reviews get answered on their own — day, night, weekend, does not matter. You do not approve anything, you do not check a queue, you do not open an app. If you want to be more involved than that, you can be, but it is off by default.

Yes. Before anything goes out we learn how you talk — how formal you are, how you sign off, what you would and would not promise a customer. Every reply is written from scratch for that specific review, so no two look the same. You can tweak the voice any time and we adjust.

It gets answered straight away, which is the whole point — an angry review sitting unanswered for a week does far more damage than the review itself. The reply apologises, takes ownership, and moves the conversation offline, normally by offering a call from you. There are hard limits on what it can ever say: it will not admit fault in a legal sense, will not offer money or refunds, and will not name your staff. Then we let you know so you can make that call.

You can. On the Busy plan you get a Telegram bot — you see what is being written, and you can step in and change it if you feel like it. On Everything you also get a text when a customer really needs a call from you. Plenty of people start out watching every reply for a week and then stop bothering, which is fine. That is how it should go.

Then do not start with one. Buy a batch of 25 replies for $19, use them whenever you like, and see whether it is any good. They do not expire and we do not keep your card. If it turns out to be worth it, the monthly plan is there. If not, you have lost $19 and learned something.

No. You grant access through Google's own permission screen, the same way you would connect any other app. We never see or store your password, and you can revoke access in one click from your Google account whenever you like.

Yelp does not allow outside companies to post replies on a business's behalf — that is their rule, and we follow it. So for Yelp we write the reply and send it to you ready to go; posting it is one tap. Google is the one we can post to directly, with your permission.

Usually within the hour, including overnight and at weekends. Google does run replies past its own moderation before they appear publicly, which can add a short delay at their end — that part is out of everyone's hands, ours included.

Any time, and there is no contract or cancellation phone call. If you pay yearly and cancel partway through, we refund the months you have not used.

It is software that writes and posts, with rules about what it is never allowed to say and a person keeping an eye on how it is doing overall. That combination is the point: fast enough to answer every review the moment it lands, careful enough that nothing embarrassing goes up under your business name.